At NEXAI, we not only create innovative solutions but also provide comprehensive support to our clients. Our focus is on creating exceptional products while building long-term partnerships with our business partners.
Our Support team is dedicated to offering fast and effective assistance, continuously refining processes to better serve our clients. We support our customers by systematically resolving requests using the advanced Deskpro tool. Our answers are comprehensive and understandable to all users, regardless of their technical level.
At NEXAI, we prioritize the ongoing development of our team, enhancing both technical expertise and soft skills.
This approach enables us to save clients time and reduce their need for additional staffing to manage the software.
We strive to ensure that our customers can always rely on our full support.
To achieve this, we recruit top professionals with extensive experience, enabling us to stay ahead of the competition and provide unparalleled service.
When you choose NEXAI, you gain not only a tailor-made solution but also holistic support for your business and the users of your tool.
Our support is dedicated to:
- employees using the tool,
- end users of applications, websites and other digital products,
- developers responsible within the organisation for maintaining the tool.
None of our projects are ever left unattended. Our dedicated Support team is always ready to assist and guide clients at every stage of the collaboration.
The tasks and projects we carry out through the support department:
- onboarding new distributors (client customers) into the system,
- providing guidance on system functionality,
- communicating reported errors to the team,
- managing customer communication,
- assessing various commercial systems (ERP) for compatibility with the client’s system,
- preparation of instructional materials,
- participating in the development process as a technical support,
- advising on how best to adapt the prepared solutions to the client's needs,
- ensuring the highest possible service quality through testing (QA),
- collecting and analyzing customer feedback,
- creating accounts and managing system permissions,
- monitoring data quality in reports and resolving related issues,
- creating SQL queries to integrate distributor systems with the integration application.
