Our Support team is dedicated to offering fast and effective assistance, continuously refining processes to better serve our clients. We support our customers by systematically resolving requests using the advanced Deskpro tool. Our answers are comprehensive and understandable to all users, regardless of their technical level.
At NEXAI, we prioritize the ongoing development of our team, enhancing both technical expertise and soft skills.
This approach enables us to save clients time and reduce their need for additional staffing to manage the software. We strive to ensure that our customers can always rely on our full support. To achieve this, we recruit top professionals with extensive experience, enabling us to stay ahead of the competition and provide unparalleled service.
When you choose NEXAI, you gain not only a tailor-made solution but also holistic support for your business and the users of your tool.
Our support is dedicated to
employees using the tool
end users of applications, websites and other digital products
developers responsible within the organisation for maintaining the tool
None of our projects are ever left unattended. Our dedicated Support team is always ready to assist and guide clients at every stage of the collaboration.
The tasks and projects we carry out through the support department
onboarding new distributors (client customers) into the system
providing guidance on system functionality
communicating reported errors to the team
managing customer communication
assessing various commercial systems (ERP) for compatibility with the client’s system
preparation of instructional materials
participating in the development process as a technical support
advising on how best to adapt the prepared solutions to the client's needs
ensuring the highest possible service quality through testing (QA)
collecting and analyzing customer feedback
creating accounts and managing system permissions
monitoring data quality in reports and resolving related issues
creating SQL queries to integrate distributor systems with the integration application
The NEXAI team is ready to deliver outstanding solutions paired with a partnership-driven approach and support at every stage of the collaboration.
